The Oracle Advantage

For nearly three decades, Oracle has created software and services that enable organizations to get the most accurate and up-to-date information from their business systems.
Oracle was one of the first companies to make its business applications available over the internet and one of the first to commit to making all of its software work together. Oracle remains in the forefront in simplifying IT systems and providing complete solutions-allowing customers to get better information while spending less.
Oracle is now bringing that expertise and vision to Oracle CRM On Demand. Building on Siebel's award-winning CRM application, more than 12 years of experience, and more than 4.6 million customers, Oracle CRM On Demand offers the most strategic, comprehensive, and cost-effective hosted CRM solution on the market.
Unlike other applications, which focus on short-term contact management, Oracle CRM On Demand provides a scalable, flexible platform backed by powerful analytics that enables you to change, analyze, and monitor your customer-facing processes and simplify your customer data management. When you can define and measure the success of your CRM activities, your customers benefit from more attractive services and products over the long run. As a result, you and your customers get more value out of your relationship, enabling you to continually grow your business.

A Single Vendor

Oracle offers the industry's widest range of infrastructure software to consolidate, manage, use, share, and protect business information. From the world's No.1 database to the fastest-growing middleware, and from enterprise management to secure search, Oracle technology works together to help you manage your data.
As a result, only Oracle can offer a complete hosted CRM solution, with single-vendor accountability. Unlike competing applications, which rely on other vendors to complete their solutions, Oracle CRM On Demand includes integrated modules for sales, marketing, service, analytics, and even a hosted call center. That comprehensive technology infrastructure allows the solution to scale, adapt, and support your business as it grows.
Above all, Oracle CRM On Demand gives you peace of mind. Rather than managing relationships with several different software vendors, all with their own pricing structures and support policies, you get a single partner committed to helping you succeed.

 

A Strategic Solution

More and more companies are recognizing the role of CRM in helping accelerate business growth. As a result, CRM investments are increasing, and CRM is becoming a strategic initiative within companies. Your competitor is probably already moving to a strategic CRM platform.

At their core, most hosted CRM solutions are first-generation sales force automation tools. In the short run, they are effective at capturing and consolidating information. But unlocking the power of that information is another matter.

Oracle CRM On Demand is the only hosted solution in the industry that combines award-winning CRM and hosted call-center technology with world-class analytics, CRM best practices, and industry know-how to help you unlock more value from your customer relationships. And Oracle further extends the power of Oracle CRM On Demand with a prebuilt integration to Oracle E-Business Suite. No other vendor offers as much business and industry expertise or robust CRM functionality.

From getting you started to optimizing your CRM performance, we have the expert resources and CRM best practice methodologies to help you achieve measurable results and fast time to value, while addressing the long-term needs of your entire business. The result: companies of all industries and sizes are seeing real benefits today with Oracle CRM On Demand-such as an up-to-200 percent increase in sales pipeline, 100 percent user adoption, 36 percent improvement in opportunity-to-win ratios, and doubled revenue growth.

Flexible Deployment Options

Selecting the right deployment model is all about "fit". You want to choose the one that addresses your key business requirements and enables you to best meet your strategic business goals. Oracle CRM On Demand has the unique ability to support multiple deployment options.

Whether you need a standalone hosted solution or require a combination of on-premises, privately managed and shared CRM on demand, Oracle CRM On Demand gives you the flexibility to select the right deployment model for your business requirements. This ensures that you get a CRM solution that operates with the highest levels of performance, scalability, and reliability as your business grows and your needs change.

Prebuilt Integration to Oracle Back-Office Applications

With Oracle's prebuilt integration that connects Oracle CRM On Demand and Oracle E-Business Suite, your sales organization gains a 360-degree customer view of critical back-office information and can execute important business processes such as Lead-to-Cash and Opportunity-to-Quote within a consistent user interface experience. In addition, the Oracle CRM On Demand Integration Pack for Oracle E-Business Suite features powerful data-quality management features to ensure consistent and accurate customer records and can be further extended to meet the unique requirements of your organization.

Premier Support

Oracle's award-winning support reduces the time, effort, and cost of owning your Oracle CRM On Demand solution. It gives you access to the largest and most advanced support organization in the world, with more than 7,000 support professionals and 14,000 software developers working in 27 languages from 18 global support hubs.

Oracle is the first enterprise software provider to receive global certification under the J.D. Power and Associates Certified Technology Service and Support (CTSS) Program. This prestigious certification recognizes Oracle for providing "An Outstanding Customer Service Experience" in 2005.